Terms and Conditions

Introduction

Welcome to Geeks2fix (“Company”, “we”, “our”, “us”)! These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at geeks2fix.com.au (together or individually “Service”) operated by Geeks2fix. Our Privacy Policy also administrates your use of our Service and explains how we collect, defend and express information that results from your use of our web pages. By agreeing to these Terms and our Privacy Policy, you are agreeing to be bound by our agreements. Geeks2fix (ABN 73724774016) provides Services & Goods with terms and conditions.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing [email protected] so we can try to find a solution. These Terms apply to all audiences, users and others people who wish to access or use Service.  

All Services and Supports

This is to kind for your information all repair and support jobs have a 7 days warranty. If the same issue comes again by this timeframe, we will fix it at our cost. No refund is payable. All data recovery and backup jobs are not guaranteed. The chance of data recovery is 50%. Customers have to understand the depth of the damage and bad sectors of the devices. As we are spending plenty of time, the customer has to pay the amount in either case. All repair and lab jobs incur a drop-off charge which is similar to onsite support and must pay upfront.

Booking System with Geeks2fix:

When customers get the service or confirm an order must be mentioned flow the conditions

Booking Time Price:

• Properly mention location with address
• Distance in kilometers (More than 60km)
• Parking conditions must be mentioned (Yes or No) 

Onsite Payment Selection:

• 1 hour
• 1.5 hours
• 2 hours
• 5 hours etc.

Data Recovery Terms & Conditions:

• Data recovery is based upon data that is physically readable on the storage media, which is not necessarily the full amount of data that was originally stored. Geeks2fix Computers The company makes no guarantees about the usability of recovered files, even though they seem to be logically correct.
• Taking on the assignment of analysis, Geeks2fix Computers does not guarantee that full data recovery is possible. Geeks2fix Computers is only obliged to use its best efforts to identify the problem and estimate the time of recovery work & costs of data recovery.
• The customer understands that Data recovery cannot be guaranteed & is not promised or guaranteed, some data cannot be recovered. 
• Geeks2fix Computers shall be to refund the customer understanding that Data recovery cannot be guaranteed & is not promised or guaranteed, some data cannot be recovered.
• 100% advance payment is required after data verification.
• Virus Removal – Back up Data to another Hard Drive, and transfer it back to the Computer once the virus is successfully removed.
• Correction  /Loss Hard Drive Data– Backup and Transfer Data to new Hard Drive.
• Full Software Reinstall – Backup Data to another Hard Drive, and transfer it back to the computer once the software is reinstalled.

Communications

By using our services, you agree to receive newsletters, marketing or promotional materials and other information from us. However, you may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at [email protected].

Purchases

If you wish to purchase something through the Services, you may be asked to provide some information related to your purchase, including your credit or debit card number, your card your billing address and shipping information are needed so that your order can be processed.

Repair Policy

Repair estimates of the parts are suspected, in case during repair if we find some other problems will be treated as a new problem, we will intimate the same and then process it. Repair estimates of the parts are suspected, in case during repair if we find some other problems will be treated as a new problem, we will intimate the same and then process it. Only physical inspection of the material at our workshop can verify its authenticity. All Software and Data are of the client’s responsibility, please backup all the data before submitting it for repair. All repairs of the Laptop / Desktop / Printer / Monitor are warranted for 15 days from the date of the Closed Call. 

This warranty applies only to items that were found defective and were repaired. It does not apply to products that were not found to be defective and were returned as is or simply recalibrated. Out-of-warranty products may not be as good as products that are still under warranty. In case of a repeat issue/problem, we can only be able to give service to the address provided at the time of call logged. We will not be liable for any loss or damage, including indirect or consequential loss or damage. 

ANY LOSS OR DAMAGES ARISING FROM THE USE OF THE PARTS OR LOSS OF USE OR LOSS OF USE OF DATA OR PROFITS ARISING OUT OF OR IN CONNECTION WITH THE USE.

The following conditions apply to all on-site services and response times:

• Performed during Standard Business Hours.
• The availability of the services in your area, and the availability of technicians in your area
• Availability of parts.

Replacement Policy

• If you have a defective product, you will need to return it to receive a replacement. 
• Computer parts are likely to come from a different manufacturer or store, so if you experience any hardware problems, you will have to deal with the appropriate manufacturer.
• We will provide the replacement service on a chargeable basis, as per the manufacturer’s terms. 

Payment Terms:

Your fees for a diagnostic visit at the time of pickup, remaining fees when the work is completed, or at the time of delivery will be the same.

Diagnosis Fee:

This fee applies to all service requests, regardless of warranty status. If we determine that the laptop is not faulty, that the fault is not repairable, or you decide not to proceed with the repair, the warranty still applies.

Payment:

Full payment is strictly due on the collection of your laptop. Your laptop will not be returned until you have paid the full amount. You can pay by cash or check. Personal cheques and company cheques are not accepted without prior arrangements. We retain a security interest in your laptop until full payment is made, and we retain the right to sell your laptop at a private or public sale if payment is not received within thirty days of its due date, the company may pay for any outstanding invoice.

Customer’s Responsibilities 

Software/Data Backup. The customer is responsible for backing up any data, software, and programs on supported products before requesting service.

WE WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS, OR LOSS OF USE OF SYSTEM(S) OR NETWORK. 

You understand and agree that under no circumstances will geeks2fix be responsible for any loss of software, programs, or data, even if our geeks have attempted to assist you with your backup, recovery or similar services. Any such assistance is beyond the scope of the Geeks2fix warranty and this Service Agreement. The assistance we offer is based on our own discretion and without any guarantees or warranties. Neither do we provide any guarantee or warranty of any kind with respect to any third-party product that our geeks may use in assisting you.

In order to properly repair a product absolutely necessary for Geeks2fix Services to receive information specifying the reason,. Specific test data and written observation on the specific corrective action you require, are needed.

COMPUTER REPAIR/SERVICE AGREEMENT

1. DISCLAIMER

1.1 Geeks2fix Repair® will only perform and provide computer services, repairs, and upgrades as requested by the customer. Geeks2fix Repair® will conduct honest, reasonable, and considerate services. The company’s goal is to provide the best possible service and support, but specific results cannot be guaranteed.

1.2 Computer service/repairs are provided as a service. In some cases, your computer may not be able to be repaired. It will have to be rebuilt or upgraded in order to meet the new requirements. The age of PCs is coming to an end. Parts such as memory chips, motherboards, and so on are becoming obsolete more and more quickly.

1.3 It is not possible to predict how long it will take to service or repair your computer (See para 2.1 below)

1.4 You understand that, while working on your computer equipment, it is possible for data to be lost. You have taken the necessary precautions to ensure that your data is backed up in case of a loss. Geeks2fix Repair® will not be responsible for data loss. (See para 4.4 below)

1.5 You authorize the technician(s) providing the service or repair to install software to protect your computer from viruses. to perform required services. All software will be deleted or uninstalled when the service is completed.

2. BILLING TERMS

2.1 Services/repairs are billed as specified on the service order provided. Charges will be calculated in 25-minute increments, and carry a minimum 50-minute charge of $35.00. Each additional quarter-hour will cost $20.00. The maximum service charge will be $200 no matter how long it takes to service or repairs your PC beyond this time frame.

2.2 A cost estimate will be provided prior to computer service/repair. There is no guarantee that the estimates provided are accurate. 

2.3 In case there is an unexpected increase in the requested amount, your account will be contacted and we will try to get authorization from you to continue with the original estimate. 

2.4 If you cannot be reached, work will stop until contact is made. Geeks2fix Repair®.

3. PAYMENT TERMS

3.1 Your payment is due as soon as the work is completed. 

3.2 If you order or special order computer parts, hardware, or software, you must pay for them in advance.

3.3 Geeks2fix Repair® accepts cash, checks, and credit cards. Note: Checks are cleared within 24 hours as a check.

4. LIABILITY

4.1 We provide services in order to fix, upgrade, or otherwise repair your computer system.

4.2 Your system will not be intentionally harmed. The most important goal is to fix your computer, not damage it.

4.3 In the event of accidental damage to your system or data loss caused by pre existing problems in your system, our team can help. viruses, badly configured software, or hardware problems/failures -You agree to hold Geeks2fix Repair® and any person(s) associated
Geeks2fix  Repair® will help keep your computer safe from any damage that may occur as a result of problems that we are working on for you.

4.4 You are responsible for backing up your data. Geeks2fix Repair® will not be responsible for data loss. (See para 1.4 above)

5. SUPPORT

5.1 Our top priority is satisfying our customers.

5.2 All services will be conducted in an orderly, competent, and timely manner. In addition to circumstances, it is important to consider what is best for the child.

5.3 We will provide support for problems that are resolved from the service order, but we will not provide support for problems that are not resolved from the service order.

6. REPAIRS & SERVICE GUARANTEE

6.1 All repairs and services will be guaranteed for  10 days after the completion or acceptance date on the service order

6.2 If it is later found that the service or repair was incorrectly diagnosed by the technician, the customer will not have to pay for the service or repair. Only new parts will be shipped.